Medibank Sucks Customer Reviews and Feedback

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Medibank (formally Medibank Private Limited, listed as ASX: MPL) is an Australian private health insurance provider. It is Australia's second largest health insurance provider, behind Bupa with 3.5 million members, 26.9% of the market across two brands (Medibank and ahm). Previously an Australian Government business enterprise, it was privatised by the Abbott Government in 2014 and now operates as a publicly listed company on the Australian Securities Exchange.

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Former Employee - Anonymous Employee says

"demanding customers on the phone; very high call volume; staff turnover fast"

Solutions Consultant (Current Employee) says

"You are dealing with people's lives, health and well-being, and for the money paid it is much too stressful, no wonder people have a high tendancy of drinking after working here. For the amount of content and issues that we are dealing with, the money is not very good at all. Sometimes you have a good day, but not very often!Hi there, thank you for leaving some feedback about your recent experience. At Medibank, we pride ourselves on both our people and culture so we are sorry to hear that your experience with us wasn't all positive. Please know that we would be happy to talk with you in more detail about your individual experience. Please contact us on employee.communications@medibank.com.au Warm regards"

Customer Service Representative (Former Employee) says

"Not worth the stress to working here as a customer service representative. Little help from trainers and team leaders and you are terrified of making mistakes that could lose you your job... A very competitive culture and the role is mundane. I would not recommend working hereHi there, thank you for leaving some feedback about your experience with us. At Medibank, we pride ourselves on both our people and culture so we’re sorry to hear that your experience with us hasn't been all positive. Please know that we’d be happy to talk with you in more detail about your individual experience. Please contact us on P&C_Communications@medibank.com.au Warm regards"

Customer Service Operator (Former Employee) says

"Its actually a shame that it is run as a sweat shop, because the Building itself and the call center staff are wonderful. They would strive to help customers to the best of their abilities if they were given the time. They are set up to fail with the amount of unrealistic KPI's that drive the center. The management that run the call center talk the talk about work life balance and help etc but sadly it is just TALK. The smiling assassin is the manager of the center and honestly he is cut throat, while smiling all the time. If you are unwell you have to call through to him so he can shame you into still coming in while he tries to act like he cares. It is one of the worst experiences of my working life. Sad. It could be good. Management (above the call center management) need to actually talk with the on the floor staff , confirming that there will be no recriminations, if they did this they might actually be able to retain their knowledgeable staff instead of the constant revolving door. One KPI is 4 different teams listening into calls, they all report on any tiny thing that has been missed in the call and these can change daily, we are informed by email of something that has been added to spiel, if you don't have time to be constantly checking those emails and therefore miss a NEW update on the spiel then you fail that call. These updates aren't about a policy change, because that would make it important to our members and we must make sure we are totally aware of those - it could be as simple as not repeating VERBATIM everything that we have handled in that call.Hi there, thank you for leaving feedback about your experience with Medibank. We’re sorry to hear that your experience with us hasn't been all positive and we'd like to hear more about it. Please contact us on P&C_Communications@medibank.com.au and the appropriate member from People & Culture will contact you. Warm regards"

Triage Nurse (Current Employee) says

"Medibank treat all employees like a number. There is minimal support and nurses are expected to triage callers and offer health advice under strict time limits. There is very little room for nursing judgement. Overall it's been the worst nursing job I've ever had.Hi there, thank you for leaving some feedback about your recent experience. At Medibank, we pride ourselves on both our people and culture so we are sorry to hear that your experience with us wasn't all positive. Please know that we would be happy to talk with you in more detail about your individual experience. Please contact us on employee.communications@medibank.com.au Warm regards"

counsellor (Current Employee) says

"Micro-management; internal opportunities given to the "Club", you only hear of your mistakes. If you want your professional esteem destroyed, work at Medibank."

Call centre professional (Former Employee) says

"No proper interview process. No development of skills during training. Very disorganised training, and no clear assessment procedure. Very little diversity in staff and no diversity among trainers and supervisors. They only like a certain type.Hi there, thank you for leaving some feedback about your recent experience. At Medibank, we pride ourselves on both our people and culture so we are sorry to hear that your experience with us wasn't all positive. Please know that we would be happy to talk with you in more detail about your individual experience. Please contact us on employee.communications@medibank.com.au Warm regards"

Manager (Former Employee) says

"You would think working for Australia's largest health insurer would be a good experience, founded on great values, but all I found was people with misguided egos being led by people who have low emotional IQ.I got out with a good payoutI thought Medibank would be a great career choiceHi there, We appreciate you taking the time to leave some feedback. We strive to make each of our employee's time with us positive and fun, we also do our best to make sure that individuals are supported throughout their journey. We pride ourselves on our values - customer focus, accountability, respect and integrity. These are values that our employees of every level understand deeply and aim for each day at Medibank.  Career development is a big focus for us has a big focus on each individual's careers and are dedicated to nurturing them to grow and develop in their roles.  Again, thank you for taking the time to leave us feedback and we wish you the best in your future career endeavours.Warm Regards,Angela"

RTO and Multimedia Manager (Former Employee) says

"Full of managers who don't know what they're doing, won't listen to reason or people who actually know what to do, and flip flop from strategy to strategy like it doesn't mean anything. Even some who are blatantly dishonest (lie to your face, make stuff up). Worst of all, they preach these wonderful values, but while they talk the talk, they can't walk the walk.Not manyToo many"

Project Manager (Current Employee) says

"No confidence in the senior executives of their management skills. Bad culture brought in by senior executives with their cronies from another bad company. Not leading by example.Hi there, thank you for leaving some feedback about your experience with us. At Medibank, we pride ourselves on both our people and culture so we’re sorry to hear that your experience with us hasn't been all positive. Please know that we’d be happy to talk with you in more detail about your individual experience. Please contact us on P&C_Communications@medibank.com.au Warm regards"

Nurse (Former Employee) says

"Constantly understaffed so unable to take annual leave. Bullying by management which worsened when my union was contacted for advice. Constantly contacted on my days off to fill shifts (who wants to even think about work on your days off). Pressure to get callers off the phone in under 8 minutes so that the company could meet their contractual obligations. Stressful environmentCoworkers, facilities, ability to work from homeNo support from management, bullying, poor work life balanceHi there, Thank you for leaving some feedback about your time with Medibank. We’re sorry to hear that you didn’t enjoy your time with us. If you would like to discuss your experience, please contact us on P&C_Communications@medibank.com.au. Warm regards"

Manager (Former Employee) says

"The culture is very blame and shame. Senior management set double standards. HR have no influence in changing the culture. Haphazard internal processes and systems. Internal business area conflicts and silos exist. Unprofessional workplaceNice buildingSenior management, company cultureHi there,Thank you for leaving some feedback.At Medibank, we pride ourselves in having a culture that is professional, welcoming and respectful. Although there is autonomous work present, we do understand that we all work together for a common goal, for better health.Again, thank you for taking the time to leave us feedback and we are sorry to hear your experience was not more rewarding. We wish you the best in your future career endeavours. Warm Regards"

NURSE ON CALL (Former Employee) says

"You do get a mentor but they are always busy. You get two weeks training before you start which is no way enough training. The policies for each case to learn is massive.Hi there, thank you for leaving some feedback about your recent experience. At Medibank, we pride ourselves on both our people and culture so we are sorry to hear that your experience with us wasn't all positive. Please know that we would be happy to talk with you in more detail about your individual experience. Please contact us on employee.communications@medibank.com.au Warm regards"

Sales Consultant (Former Employee) says

"Worked at Medibank for 12 years. Felt undervalued. High pressure sales. When support was needed from immediate management and above I was made to feel inadequate and bullied. Non existent support although the company are all about better health it doesn't exist at a staffing level.NilNo support when neededHi there,Thank you for leaving some feedback.At Medibank, we pride ourselves on an inclusive, respectful and supportive company culture where employees are valued and offered extra support whenever they need.Our purpose ‘For Better Health’ is something that we take seriously and live by on a daily basis at work and goes beyond our professional lives.Medibank places a high priority on effectively dealing with and preventing all forms of unacceptable behaviour including bullying and victimisation. I hope at the time you were able to seek advice and assistance from your HR Business Partner?Again, thank you for taking the time to leave us feedback and we wish you the best in your future career endeavours. Warm Regards"

Occupational Therapist (Former Employee) says

"See Healthstrong reviews if you want a better insight into the company you will be joining. Bait and switch tactic that will ultimately put you in an uncomfortable position.Working with the elderlyAcfi, UnrealisticHi there, thank you for leaving feedback about your experience with Medibank. We’re sorry to hear that your experience with us hasn't been all positive. Please know we'd be more than happy to speak about this more with you. Please contact us on P&C_Communications@medibank.com.au and the appropriate member from People & Culture will contact you. Warm regards"

General Manager, Retail (Former Employee) says

"For a health company, the work life balance equation as a leader was very poor, and the company really needs to have a more genuine customer and people focus in order to be sustainable going forward."

Sales and retention (Former Employee) says

"When I applied for the job, the ad stated it was for a full time position. I wouldn’t have applied for any job for anything less. Once I was offered a position and got my contract (after handing in resignation at previous job) I learned from my contract that it was actually a temporary position, and that you had to ensure your performance was of the highest standard for six months for them to want to keep you. Very misleading. The office is very clique like, and it’s hrd to break into that besides a few great people. Team leaders acted like they were always there to support you, however when approaching them with genuine problems or concerns they would just tell you to sort it out and have a crack at solving the problem yourself - even though you weren’t trained for whatever the problem may have been. Salary well below averag. Definitely wouldn’t recommend.Hi there, thank you for leaving some feedback about your experience with ahm. At Medibank and ahm, we pride ourselves on both our people and culture so we’re sorry to hear that your experience with us hasn't been all positive. Please know that we’d be happy to talk with you in more detail about your individual experience. Please contact us on P&C_Communications@medibank.com.au Warm regards"

Customer Advocacy Consultant (Former Employee) says

"I have worked in many different environments and found it difficult to continue with Medibank due to their lack of understanding their staffs needs. They had a firm policy to alwyas look after customers at all costs (which i strongly agree with) however when it came to their staff I was unable to find anyone who felt appreciated or nurtured in their role. I asked for leave only once in my 6 months for a weekend and, although giving them 3 months notice, was rejected with no reasoning except that they were understaffed. I was threatened with termination if I chose to take the long weekend and therefore felt backed into a corner and chose to leave. I am eager to find a workplace where i feel supported and appreciated!Nice building, pleasant workplace aesthetics.Overworked, no leniency with work/life balance."

Customer Connect Consultant (Current Employee) says

"Although this job pays really well, it is very fast paced with steep KPI's, they say there are occasional sales targets, but they are extremely sales focused in the customer service department. Can be hard to manage a work life balance and found I would come home very stressed after a day of work. If you enjoy a fast paced sales driven role, this could be the one for you.Hi there, thank you for leaving some feedback about your recent experience. At Medibank, we pride ourselves on both our people and culture so we are sorry to hear that your experience with us wasn't all positive. Please know that we would be happy to talk with you in more detail about your individual experience. Please contact us on employee.communications@medibank.com.au Warm regards"

Service Consultant (Current Employee) says

"I have learnt a lot from this job. Company really cares about making you feel welcome in the beginning. Unfortunately not a lot of room for growth or opportunities.Great people, Clear Expectations of your roleNo opportunities to expand your knowledge, lacking in opportunities to take the next step"

Customer Consultant (Former Employee) says

"the culture was inclusive. Tasks were okay but they did not prepare for the mental stress of the job. Some days were more stressful than others due to lack of real-time training. Some managers were appalling and need to be trained on their communication and team work skills. I was shocked to see rude managers that lacked empathy in an inclusive and relaxed environment.Hi there, thank you for leaving some feedback about your recent experience. At Medibank, we pride ourselves on both our people and culture so we are sorry to hear that your experience with us wasn't all positive. Please know that we would be happy to talk with you in more detail about your individual experience. Please contact us on employee.communications@medibank.com.au Warm regards"